Identify where optimization drives real impact — and act where it counts.
Track your Net Promoter Score over time and understand how customer loyalty evolves across your customer journey.
Collect feedback in minutes at key touchpoints, monitor trends continuously, and turn NPS into a reliable KPI your team can align on.
Use AI to turn free-text feedback into clear topics and sentiment. Instantly see what customers like — and where they struggle — without reading hundereds of comments.
Automatically detect negative feedback patterns and sudden drops in sentiment or NPS.
Set thresholds that matter to your business and let HeyScore alert the right people — so issues don’t go unnoticed or turn into bigger problems.
Start collecting customer feedback in minutes — without complex setup or coding.
Use hosted forms, website widgets, shareable links or QR codes to capture feedback at key moments in the customer journey, both online and offline.
Collect customer feedback directly at physical locations — in stores, at events, or on products.
Use QR codes on print materials or products, or set up tablets and kiosks for instant on-site feedback. All responses are collected centrally and analyzed alongside your digital feedback.
Go beyond scores and comments by enriching feedback with metadata.
Attach product IDs, order numbers or customer identifiers to any feedback form to link responses directly to real-world entities — enabling targeted follow-ups, product quality analysis and operational workflows.
