Early warning & alerts

Get alerted before issues escalate

Automatically detect negative feedback patterns or sudden drops in sentiment or NPS — and react before small issues become bigger problems.

Setup: Medium Time to value: 1–2 days Included in: Pro
Start for free View pricing
Alerts are available in the Pro plan.
Get alerted before issues escalate

What you achieve

Alerts help teams stay in control without constant manual monitoring.

Early detection
Spot negative trends as soon as they appear.
Faster response
React before issues spread across customers or channels.
Less manual monitoring
Let HeyScore watch the signals for you.
Aligned ownership
Ensure the right people get notified when it matters.
Common KPIs
Threshold breaches NPS drop vs baseline Negative share spike Time-to-detect

How it works

Define what “bad” looks like for your business and get notified when it happens.

  1. Choose the signal
    NPS, sentiment, negative share by topic, or trend deltas.
  2. Set thresholds
    Define when to trigger an alert (e.g., “NPS drops by X”).
  3. Route alerts
    Notify the right people (channels can be expanded as features ship).
  4. Act and verify
    Fix the issue and confirm improvement in the next period.
Used features
Alerts Dashboards & trends AI topics & sentiment NPS tracking

Examples

Where alerts help most.

Delivery issues
Get notified when “Delivery” sentiment drops week over week.
Post-release monitoring
Detect a sudden spike in negative feedback after a change.
Retail operations
Spot store-level dissatisfaction early and intervene.

Setup

Alerts require some baseline data so thresholds are meaningful.

Collect baseline feedback
Start with NPS and/or sentiment to establish normal ranges.
Create an alert rule
Set a threshold and test it with a preview.
Operationalize
Decide who reacts and what the playbook is.
Tip: Start with one high-signal alert (e.g., NPS drop or top negative topic spike), then expand.
Don’t get surprised by negative trends
Upgrade to Pro and let HeyScore alert your team before issues escalate.
Start for free View pricing

Use case FAQs

Yes. You can use NPS-based signals, and expand to sentiment/topic signals when available.

Yes. Use thresholds, time windows and trend-based conditions instead of single outliers.

You can start with a simple notification setup. Slack/MS Teams can be added as the feature matures.